Don’t worry if you lose all of your chips. We realize that
sometimes people have really bad days at the Poker table, so if you
lose all of your chips we provide you with 40 free chips to get you
started back up. If 40 chips is not enough, then you can purchase more
chips from the “Get Chips” button on the Main Menu,
or you
may also get free chips from the “Earn Free Chips!”
button
in the Get Chips screen. The fun of VIP Poker should never stop!
I
downloaded an App to get Chips but
didn't get them, help!
In many cases VIP Poker will offer you apps to download to get Chips.
Occasionally, when downloading those apps, the Chips may take a few
moments to register to your account. Before you send in a support
ticket, try the following steps: Make sure to open the app you
downloaded and leave it open for a few minutes, then give it about an
hour for the system to register that you have downloaded the app and
award your Chips. If that doesn't work, try re-downloading the app and
repeating the process. If it's still not working, send in an e-mail
telling us which app you downloaded, and how many Chips it was supposed
to award.